New Delhi: In a global-first transfer, ride-hailing main Uber and Meta-owned messaging platform WhatsApp on Thursday introduced that individuals in India can now ebook an Uber trip through the corporate’s official WhatsApp chatbot.
The service is being rolled out on a pilot foundation in Lucknow first, and can quickly be expanded to different cities within the nation.
“We need to make it as simple as potential for all Indians to take an Uber journey. We’re thrilled at this global-first integration for Uber, and sit up for rolling it out throughout India,” mentioned Nandini Maheshwari, Senior Director, Enterprise Improvement, Uber APAC.
Constructed on WhatsApp Enterprise Platform, the partnership will increase entry to Uber’s mobility providers in one of many firm’s largest worldwide markets.
Presently, the choice to ebook a trip through WhatsApp will solely be out there in English however will probably be expanded to different Indian languages quickly.
“The Uber expertise on WhatsApp is straightforward, acquainted, and relatable for customers and has the potential to speed up adoption of Uber with a brand new class of riders in India,” mentioned Abhijit Bose, Head of WhatsApp India.
With this integration, riders will now not have to obtain or use the Uber app.
WhatsApp customers can ebook an Uber trip by three easy methods: messaging to Uber’s enterprise account quantity; scanning a QR code; or clicking a hyperlink on to open an Uber WhatsApp chat.
They are going to be requested to offer pickup and drop off areas.
Customers will obtain upfront fare info and the driving force’s anticipated time of arrival.
“Riders get the identical security options and insurance coverage protections as those that ebook journeys through the Uber app instantly,” the corporate mentioned.
They are going to be knowledgeable of the identify of the driving force and license plate of the driving force on reserving; have the ability to observe the placement of the driving force en path to the pickup level and have the ability to communicate to the driving force anonymously utilizing a masked quantity.
If the person selects the “emergency” choice whereas on the journey, they are going to obtain an inbound name from Uber’s buyer help staff. Uber riders can even have entry to its security line quantity to name, if wanted, till 30 minutes after the journey ends.